I just finished watching an episode of Undercover Boss, a new series on CBS. The premise is simple. CEO’s go undercover to do the front line work of the companies they run. The episode I just watched featured Dave Rife, the owner and CEO of White Castle.
Rife, and the other CEOs that have been featured learn very quickly that it ain’t as easy as it looks. Leaving a trail of slider destruction in his wake, he (and the viewers) see that the job of making the little hamburgers requires a lot of hard work by a lot of people and that things don’t always go as planned.
Every episode that I’ve seen ends with the boss developing a whole new respect for the people who do the actual work. I wish every CEO in America would watch this show and learn some valuable lessons. But even if you only have employee, there are some good lessons to be learned.
The show airs on Sunday evenings on CBS and you can watch past episodes at the CBS web site.
Filed under: Customer Service, General Business, Human Resources, Motivation | Tagged: small business, undercover boss |
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