Hiring the Right Person

From the Houston Chronical comes some good information on hiring the right person for your business.  Writer Jacqueline Taylor offers the following seven tips:

  • If you don’t have a job description for the position, write one.
  • Choose the right venue to place your ad.  The newspaper classifieds might not be the best choice.
  • Screen out applicants who don’t immediately strike you as right for the job.  Look at how many jobs the person has had, experience in a small business, promotions, and length of time on the job.
  • Prepare for the interview.  Have questions for the candidate.
  • Consider a team approach,
  • Don’t overlook the possibility of using some kind of testing instrument.
  • Always check references.

Here’s a tip from MYOB.  If you find someone you like, they may have more than one job offer.  It’s unlikely that you will be able to match the pay and benefits of a larger company.  Be prepared to sell the benefits of working for you.  A large company can’t offer the flexibility of a smaller business.  You will most likely offer an applicant a more rounded experience, working in all aspects of the business where a larger firm might pigeon-hole the person in a single department.  What else can you offer?  Greater responsibility?  Better hours?  More pleasant working conditions?  Think about it before hand and be prepared to sell your opportunity to the person you’ve selected.  Good luck!

The Art of Customer Service

Link: Signum sine tinnitu–by Guy Kawasaki: The Art of Customer Service.

Are you old enough to remember when our school rulers had the Golden Rule printed on the back?  "Do unto other as you would have them do unto you."  Who knew we were being subliminally trained in the art of customer service?

Since those words were first spoken, some 2,000+ years ago, business "experts" have been looking for new ways to say it.  If you want repeat customers; if you want loyal customers; if you want evangalizing customers; treat them the way you would like to be treated!   

Blogger Guy Kawasaki offers ten common sense tips for incorporating customer service in everything you do.  Tip number one:  it starts at the top. 

If the CEO thinks that customers are a pain in the ass who always want something for nothing, that attitude will permeate the company, and service will be lousy.

The nine tips that follow are more common sense, but a good read because we all need an occasional (daily?) reminder of who actually pays the bills and what we have to do keep them coming back and telling their friends.