Episode 8

Welcome to Mining the Store, the podcast for small business owners who want to mine more gold from their businesses.  This is Episode 8.

There’s no “I” in podcast, so your comments are very important.  You can leave a comment here on the show notes page.  Or, you can email your comment to mike@miningthestore.com.  If you’d like to leave an audio comment, you can attach an mp3 file to your email.

Skype users can leave an audio comment at mike.buckley3.

My Twitter ID is michaelbuckley and you can also find me on Friendfeed.

Mining the Store is a member of the blubrry podcast network, http://www.blubrry.com.

The Twilight Zone

The Twilight Zone

This episode we focus on bad customer service.  But first, notice our new blog page.  We’ve moved the show notes page from our podcast host, Libsyn to WordPress.  We hope you like the new look.

3:15  Poor customer service
4:25  Macy’s fails to deliver.
8:20  Zoli Erdos and expired Milka chocolate from Belgian Chocolate Online.
13:21  A hospital drops the ball when it comes to looking out for the customer.
17:25  Conclusion.  We have to put the customer first to survive.

Direct download: Episode_8.mp3