The Helpful Place

Here’s a great customer service story from Bob and Susan Negin’s Whiz Bang Marketing newsletter.  There’s no need to repeat the specifics here, but this salesperson has gone way above and beyond the call of duty to help a customer find a gift for his nephew.  The story is very reminiscent of Miracle on 34th Street.

The salesman, Jake, works for Ace Hardware in Spring Lake.  The letter doesn’t give the state and there are several Spring Lakes in the US, but if you live in or near a Spring Lake with an Ace Hardware, it might be fun to check and see if Jake works there.  We can’t vouch for the others, but this Ace Hardware really is "the helpful place."

This is a busy week for all of us, but take a minute to read Jake’s story.  It might just make your day.  If you have a similar story to share, please pass it along.

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