Posted on September 29, 2009 by mlbuckley
Under the title, Retail Industry Group Predicts Small Rise in Holiday Sales, Sandra M. Jones writes in the Chicago Tribune that The International Council of Shopping Centers is predicting a small rise in holiday sales over last year.
While the percentage is small, it’s still an increase and the fact that an industry group is offering [...]
Filed under: Customer Care, General Business | Leave a Comment »
Posted on September 25, 2009 by mlbuckley
Back in July I wrote a post (Salesmanship Part 1) about a Saint Louis car dealer, Dave Sinclair. Rather than repeat what I wrote in July, I’ll just let you follow the link.
Sadly, Sinclair has passed away today after a long bout with cancer. I never bought a car from him, but I’ve admired his [...]
Filed under: Advertising, Marketing and Positioning, Buy Local, Sales & Salesmanship, Sales and Salesmanship | 1 Comment »
Posted on September 24, 2009 by mlbuckley
OK, after three days of swine flu talk, here’s something more fun. It may be a bit of a stretch to connect this with small business, but I’ll give it a shot.
250 years ago a Dublin small business man, Arthur Guinness, signed a 9,000 year lease on the St. James Gate brewery and began production [...]
Filed under: Advertising, Marketing and Positioning, Current Affairs, Strategic Planning, Uncategorized | Tagged: guinness, health food, small business | Leave a Comment »
Posted on September 23, 2009 by mlbuckley
This is part 3 of our series on the h1n1 flu and how to keep it from disrupting your business (Small Business-Are You Ready for h1n1?, h1n1-1o Tips for Small Business) We turn again to the web site flu.gov for 8 tips for individual workers to avoid the flu. You might want to print it [...]
Filed under: Current Affairs, Human Resources, Strategic Planning | Tagged: centers for disease control and prevention, h1n1 flu, small business | 2 Comments »
Posted on September 22, 2009 by mlbuckley
Yesterday I pointed you to the Flu.gov, a web site with tips for businesses to deal with a possible flu pandemic. (Small Business-Are You Ready for H1N1?) As I was writing the post, my daughter walked through the room complaining of flu-like symptoms. I told her she should probably stay home from school, both [...]
Filed under: Current Affairs, Human Resources, Strategic Planning, the Economy | Tagged: small business, centers for disease control and prevention, h1n1 | Leave a Comment »
Posted on September 21, 2009 by mlbuckley
Unless you’ve been living in a cave for the last few months, you’ve surely heard of H1N1, or swine flu. The disease is spreading rapidly in areas of the world which are already into “flu season” and there’s no reason to expect that the United States and Europe will be any different.
The Centers for Disease [...]
Filed under: Current Affairs, Customer Service, Human Resources, Strategic Planning, the Economy | Tagged: centers for disease control and prevention, h1n1 flu, small business | 1 Comment »
Posted on September 17, 2009 by mlbuckley
On Tuesday I pointed you to an article by the Retailer Owners’ Institute called “The Top Five ‘Killers’ of Retail Sales”. As I wrote at the time, the information in the article was very good, but it was from a bean counter’s perspective. Today I’d like to give you my top five list. I’m not [...]
Filed under: Advertising, Marketing and Positioning, Customer Service, Human Resources, Motivation, Sales & Salesmanship, Social Media | Tagged: bob nagen, Customer Service, Doug Fleener, employee satisfaction, retailer owners institute, retailing, small business, susan negin | 1 Comment »
Posted on September 15, 2009 by mlbuckley
Today I want to point you to an article called “The Top Five ‘Killers’ of Retail Businesses” from the Retail Owners’ Institute. You have to keep in mind that the ROI is a group focused on the financial aspects of retailing. Consequently their “Top 5″ don’t include things like marketing, salesmanship, customer service or any [...]
Filed under: Accounting, Credit and Collections, Customer Service, Expenses, General Business, Inventory Control, Purchasing | Tagged: retail, retail owners institute, small business | 1 Comment »
Posted on September 11, 2009 by mlbuckley
Eight years ago today, I was on my way to the dentist’s office (not my favorite place to be) when I heard on the radio that a plane had struck one of the World Trade Center towers. At that point no one really knew what was going on and the crash was being viewed as [...]
Filed under: politics | Tagged: 911, terrorist attack, world trade center | Leave a Comment »
Posted on September 11, 2009 by mlbuckley
Yahoo Finance is posting today that venerable retailer Sears may be in trouble, or at least in more trouble that we thought. Sears posted an unexpected quarterly loss leading Barron’s to state that their stock could fall another 50%
Jeff Matthews of hedge fund RAM Partners is quoted as saying that Sears has “lost touch with [...]
Filed under: Competition | 1 Comment »